Member Experience / Call Log Scrubber
Analyze call logs with ease for compliance accuracy
No more hidden cases, no more manual efforts to find cases which should be in other departments. Quick identification and reassignment of cases to other departments.Â
value & Benefits
Optimize your member support operations
The Call Log Scrubber is designed to automatically analyze and validate call logs, ensuring they meet compliance standards and maintain data accuracy. It streamlines the review process, reducing manual efforts and improving operational efficiency.
Complaints
resolution time
First-contact
resolution
Compliance
adherence
Member
retention rates
Flexible
deployment
Use as a standalone solution or fully integrate with Inovaare’s CRM & A&G products.
Automated case
routing
Automatically route cases to the appropriate department for prompt resolution.
NLP-enhanced case scrubbing
Scrubber performs NLP on the description field, ensuring the right cases remain in Customer Service.
Audit data
monitoring
Monitor and view audit data in real-time to ensure ongoing compliance and operational efficiency.
Key features
Automate identification of misclassified & non-compliant cases
Automate the organization of call logs for seamless member support, reducing manual efforts and ensuring consistent documentation.
A&G management
Effortlessly manage appeals and grievances! Automate workflows, reduce manual effort, and ensure timely resolutions. Improve compliance and operational efficiency while enhancing member satisfaction with seamless, accurate, and real-time tracking of appeals and grievances. ×
Member journey dashboard
Gain Comprehensive Insights into Member Journeys! Track every touchpoint and interaction across the member lifecycle, providing a holistic view that drives better decision-making. Identify trends, improve service delivery, and increase member satisfaction with detailed, actionable insights. ×
PQI & QIO
Ensure the highest standards of quality care with our Potential Quality Issue (PQI) & Quality Information Organization (QIO) solutions. Automate quality improvement processes, monitor performance metrics, and comply with regulatory standards. Drive continuous improvement in care delivery and outcomes, and maintain excellence in healthcare services. ×
Data scrubber suite
Our Data Scrubber Suite helps you maintain clean, accurate data for all your reporting needs. Automate data scrubbing processes to identify and correct errors, ensuring compliance with regulatory requirements. Improve data integrity, reduce risks, and enhance decision-making with reliable data. ×
INTELLIGENT SCRUBBING
Ensure precision with rule-based scrubbing
Scrub call logs using configurable compliance rules built into the tool, ensuring accurate and compliant handling of all interactions.Â
COMPLIANCE MONITORING
Identify and address issues before they go out of hand
Identify hidden issues within call logs to maintain compliance and address concerns promptly, preventing compliance breaches with proactive monitoring.Â
INTEGRATION
Integrate seamlessly to optimize productivity
Integrate seamlessly with existing workflows to enhance productivity and reduce manual efforts, streamlining processes for better efficiency.Â
AUTOMATED REPORTING
Generate regulatory reports in just one click
Generate comprehensive regulatory call log reports in a single click, saving time and effort, and simplifying reporting with automated tools.
Related produCts
Enable additional capabilities
Member Experience
Health Plan Marketing CRM
Member Experience
Health Plan Services CRM
Manage service requests, issues, and outreach programs efficiently to boost member satisfaction and retention.
Member Experience
Member Portal
Provide members with a secure portal with 24/7 access to health information, benefits, and service requests to boost member satisfaction and engagement.Â
Member Experience
Member360
Member Experience
A&G Management
Streamline and automate the handling of member grievances and appeals, ensuring quick and compliant resolutions that boost member trust and loyalty.
Member Experience
A&G Universe Manager
Automate the formatting of appeal and grievance universes with a single click, saving time and reducing manual errors.
Member Experience
Potential Quality Issues (PQI)
Equip your health plans with the tools to proactively identify, manage, and resolve quality issues before they escalate.