Member Experience / Call Log Scrubber

Analyze call logs with ease for compliance accuracy

No more hidden cases, no more manual efforts to find cases which should be in other departments. Quick identification and reassignment of cases to other departments.

value & Benefits

Optimize your member support operations

The Call Log Scrubber is designed to automatically analyze and validate call logs, ensuring they meet compliance standards and maintain data accuracy. It streamlines the review process, reducing manual efforts and improving operational efficiency.

Value
Benefits

Minimize grievance cases which are held up in member services. Identify ageing cases and move them to the appropriate department.

This robust solution seamlessly integrates with your existing workflows to provide unparalleled accuracy, compliance, and efficiency. Discover some advanced features and transformative benefits designed to elevate your operations.

Flexible
deployment

Use as a standalone solution or fully integrate with Inovaare’s CRM & A&G products.

Automated case
routing

Automatically route cases to the appropriate department for prompt resolution.

NLP-enhanced case scrubbing

Scrubber performs NLP on the description field, ensuring the right cases remain in Customer Service.

Audit data
monitoring

Monitor and view audit data in real-time to ensure ongoing compliance and operational efficiency.

Key features

Automate identification of misclassified & non-compliant cases

Automate the organization of call logs for seamless member support, reducing manual efforts and ensuring consistent documentation.

A&G management

Effortlessly manage appeals and grievances! Automate workflows, reduce manual effort, and ensure timely resolutions. Improve compliance and operational efficiency while enhancing member satisfaction with seamless, accurate, and real-time tracking of appeals and grievances. ×

Member journey dashboard

Gain Comprehensive Insights into Member Journeys! Track every touchpoint and interaction across the member lifecycle, providing a holistic view that drives better decision-making. Identify trends, improve service delivery, and increase member satisfaction with detailed, actionable insights. ×

PQI & QIO

Ensure the highest standards of quality care with our Potential Quality Issue (PQI) & Quality Information Organization (QIO) solutions. Automate quality improvement processes, monitor performance metrics, and comply with regulatory standards. Drive continuous improvement in care delivery and outcomes, and maintain excellence in healthcare services. ×

Data scrubber suite

Our Data Scrubber Suite helps you maintain clean, accurate data for all your reporting needs. Automate data scrubbing processes to identify and correct errors, ensuring compliance with regulatory requirements. Improve data integrity, reduce risks, and enhance decision-making with reliable data. ×

Intelligent scrubbing

Ensure precision with rule-based scrubbing

Scrub call logs using configurable compliance rules built into the tool, ensuring accurate and compliant handling of all interactions.

Compliance monitoring

Identify and address issues before they go out of hand

Identify hidden issues within call logs to maintain compliance and address concerns promptly, preventing compliance breaches with proactive monitoring.

Integration

Integrate seamlessly to optimize productivity

Integrate seamlessly with existing workflows to enhance productivity and reduce manual efforts, streamlining processes for better efficiency.

Automated reporting

Generate regulatory reports in just one click

Generate comprehensive regulatory call log reports in a single click, saving time and effort, and simplifying reporting with automated tools.

Usher AI