Services
Experience how efficient it is to work with Inovaare's development and implementation teams
Customer Support
Access to product support by a team of well-trained customer care executives and compliance professionals ready to engage through a variety of digital channels and by phone.
Onboarding Services
Inovaare strives to achieve excellence in onboarding services offered to every customer. Service teams engage with you to understand requirements and deliver a successful implementation.
Education & Training
Inovaare consistently deploys business and technical experts to train customer personnel on best practices, audits, compliance and products to achieve cost savings and compliance improvements.
Access Customer Support Experts
Contact software support experts using a variety of channels. The support team is committed to resolving your queries in the shortest possible time.
Support Portal
Get access to everything from this single support hub. Support Portal is your gateway to request support, access knowledge base, product documentation and more.
Phone
If you have the need to talk with an executive to assist you, reaching us by phone is the way to go. Telephonic support is included with every subscription purchase.
When the nature of your query is not urgent, an email is the right choice. You could send emails about issues, enhancements, knowledge base or product query.
Apps
Browse all the apps in the App Center that you could use to enhance your solution. You will find apps by Inovaare, partners, interfaces and tools.
Knowledge Base
Access a collection of how-to resources specially prepared to help you understand the product functionality and features. View presentations and case studies.
Documentation
Updated product documentation for each solution is available. Certain products have short videos explaining the functionality and navigation.
Advanced Support
Services team from Inovaare partners with client teams to power business growth through advisory and solution consulting services.
Solution consulting services
If you need assistance from experts who can translate your business requirements and configure services with best-practices or custom protocols, the solution group is ready to guide you.
Customer onboarding teams experienced in implementations and engaged in designing the application are actively associated with customers to ensure on-time and on-budget implementations.
Inovaare shares its expertise to help health-plans consistently reduce costs and improve compliance. Whether solving regulatory compliance issues or streamlining Appeals and Grievances processes to help improve star ratings, Inovaare is ready to support you.
Compliance services
Complying with regulatory rules is complicated. Knowing what data needs to be collected, especially when it resides in disparate locations, is one thing. Formatting and scrubbing the data are also critical.
Inovaare’s team guides clients so health plans can generate clean universes, scrub them for errors and run mock audits to ensure they will always submit CMS- and state-compliant reports.
In addition to consulting on the essentials of universe creation and submitting consistently compliant universes, Inovaare’s team also guides clients on Appeals & Grievances processes to help health plans lower operating costs and improve star ratings.
Training & Certification
Inovaare’s innovative software solutions transform the way you manage your compliance programs. The intuitive software and services allow you to operate it like an expert.
Fundamentals Training
Get an overview of the product, its purpose, value and benefits, and empower your business with tools that leverage Inovaare technology for your success.
User Training
Different users interact with the product differently. User training is designed to help users learn the best way to deploy applications to suit their needs.
Administration Training
Proper administration of software is key to optimal performance. This training empowers Admins to properly implement the software using their own teams.