Terms of Service

1. Acceptance of Terms

By using Inovaare’s Services, you accept these Terms, our Privacy Policy, and any future updates. Continued use of our Services indicates acceptance of any modifications.

2. Services Overview

Inovaare offers cloud-based healthcare solutions, including healthcare compliance management, member operations management, and healthcare data scrubbing. Our SaaS, PaaS, and BPaaS solutions are designed to improve operational efficiency and compliance for Medicare, Medicaid, and Commercial health plans. We reserve the right to update, modify, or discontinue any part of our Services at any time, with prior notice where possible.

3. Eligibility

You must be 18 years or older to use our Services. By agreeing to these Terms, you confirm that you meet the eligibility requirements.

4. Account Registration

To access some features of our Services, you need to create an account. You agree to provide accurate, current information during registration and keep your account details secure. You are responsible for all activities under your account.

5. Subscription and Payment Terms

Inovaare offers subscription-based services. By subscribing, you agree to pay all applicable fees according to your selected pricing plan. Subscription renewals are automatic unless canceled within the applicable time period. Fees are non-refundable unless specified otherwise.

6. Data Ownership and Processing

You retain full ownership of all data processed through Inovaare’s Services. Inovaare processes data in compliance with US data protection laws, including HIPAA. We use your data only to provide and improve our Services. For more details, refer to our Data Privacy Policy.

7. HIPAA Compliance

Inovaare ensures HIPAA compliance for all sensitive healthcare information processed on our platform. We implement strict safeguards to protect ePHI (electronic Protected Health Information). You are responsible for ensuring that any data submitted complies with applicable healthcare regulations.

8. Service Level Agreements (SLAs)

Inovaare guarantees 99.9% uptime for our cloud-based services, excluding planned maintenance and unforeseen events. Users will be notified in advance of any maintenance that might impact service availability. Downtime due to force majeure events is not covered under this SLA.

If we fail to meet the SLA, eligible customers may receive service credits as outlined in our SLA Agreement.

9. Use of Services

You agree to use our Services lawfully, adhering to all relevant laws and regulations. Prohibited uses include:

• Engaging in illegal activities.
• Transmitting malicious software.
• Interfering with platform performance.
• Attempting to reverse engineer the Services.

10. Third-Party Integrations

Our Services may integrate with third-party platforms to enhance functionality. You are responsible for understanding and complying with the third-party’s terms of service. Inovaare is not liable for any issues arising from third-party integrations.

11. Intellectual Property

All content on the Inovaare platform, including software, text, graphics, logos, and trademarks, is owned by or licensed to Inovaare. You may not reproduce, distribute, or create derivative works without express written permission.

12. Privacy and Data Protection

Inovaare is committed to protecting your privacy. Your use of our Services is governed by our Privacy Policy, which outlines how we collect, store, and use your data in compliance with HIPAA and US privacy laws.

13. Changes to Services

We reserve the right to modify or discontinue any aspect of the Services at any time. We will provide notice for significant changes.

14. Limitation of Liability

Inovaare is not liable for indirect, incidental, or consequential damages arising from your use or inability to use the Services, including loss of profits or data. Our total liability will not exceed the amount you have paid for the Services in the last 12 months.

15. Indemnification

You agree to indemnify and hold Inovaare harmless from any claims, damages, or losses resulting from your violation of these Terms, misuse of the Services, or infringement of any third-party rights.

16. Termination

Inovaare reserves the right to terminate your access to the Services if you violate these Terms. Upon termination, you must cease using the Services immediately, and any outstanding payments will become due.

17. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes arising from these Terms will be resolved in the courts of California.

18. Changes to Terms

Inovaare reserves the right to modify these Terms at any time. Significant changes will be communicated via email or on the platform. Continued use of the Services after changes indicates acceptance of the new Terms.

19. Contact Information

If you have any questions or concerns regarding these Terms, please contact us.